Faq

Where does this store ship from?

From Clearwater, Florida USA via USPS

What is this store's return and exchange policy?

Many of our items are one of a kind and cannot be replaced. If an item is lost or damaged during shipping we may allow returns or exchanges, depending on the situation. If an item is lost completely we reserve the right to issue store credit over a replacement item. We do not accept returns if you simply changed you mind or did not read an item description carefully enough.

Do you accept orders placed outside of the US?

Absolutely! However there is no way to track or insure non-US orders without changing very high shipping costs. If you would like your order tracked and insured for an additional charge please contact us before placing your order. All order to France valued over $10 USD must be shipped with tracking and insurance. You will receive a revised invoice after you place your order to cover additional shipping costs. We no longer ship to Italy.

Are you accepting product submissions to the Haute Cute line?

Not at this time, please check back later!

How often do you ship orders?

I am a single person running a low-volume shop, that means I only ship once a week! If you need an order rushed to you for a birthday, etc. please contact me directly. Using the notes section of Paypal is a bad idea since I don't often look at Paypal receipts.

How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. If you live outside the US please do not worry if your order doesn't arrive the week that it's placed, if it did I would worry there was a ripple in the time/space continuum.

What if anything else is wrong with my order?

First, check the Storenvy Buyer's Agreement for answers to a few more common questions. If all else fails, use the Contact form of the store you placed your order with.

What is Storenvy?

This store is powered by Storenvy, an online store system and marketplace for the world's creative businesses. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step.

How do I pay for my order? Is it secure?

The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.

What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.